This policy sets out when you can return something bought from getchairisma.com, how long you have, and who pays for what. Chairisma is a trading name of LAW MAN TUNG TRADING COMPANY LIMITED, G/F, Shop B, Man King Building, 9–11 Bonham Strand West, Hong Kong SAR.

Your return window

You have 30 days from the day your order is delivered to tell us you want to return it. Contact us at info@getchairisma.com within that window and we will confirm the return address before you post anything. Items sent back without being agreed with us first may not be refundable, because we cannot match an unexpected parcel to an order.

Condition of returned items

To be refunded, items must be:

• unused and unwashed, with no marks, stains, pet hair or laundry scent;
• in their original packaging, with any tags still attached;
• sent back complete — as covers are sold in sets of four, the whole set comes back.

The fabric picks up lint, pet hair and odour quickly, so please keep covers in their packaging until you are sure you are keeping them.

Who pays return postage

You do, for a change of mind, a pattern that is not what you hoped, or a fit that does not suit your chairs. We do not refund the original outbound shipping charge in those cases.

We do, if the item arrived damaged, faulty, or is not what you ordered. In those cases we also refund the outbound shipping you paid, and we do not usually ask you to post the item back — a photograph is normally enough.

Damaged, faulty or wrong items

Please check your order when it arrives. If something is damaged, defective, or not the item you ordered, email info@getchairisma.com within 14 days of delivery with your order number and a photograph of the item, and of the outer packaging if that is damaged too. We will put it right with a replacement or a full refund — your choice.

Items we cannot accept back

• Items that have been washed, used, cut, altered or dyed.
• Items returned more than 30 days after delivery.
• Made-to-order or personalised pieces, where we have told you so before you ordered.
• Gift cards.

Exchanges

We do not process direct exchanges. Return the original for a refund and place a new order for what you want instead — it is faster, and it secures the pattern before it moves.

How refunds are issued

Once your return reaches us we inspect it and email you the outcome within 3 business days. If it is approved, the refund goes back to your original payment method within 5–10 business days. How quickly it then appears on your statement is up to your bank or card issuer; if more than 15 business days have passed since we confirmed the refund, contact us and we will chase it.

Cancelling an order

If your order has not yet shipped, email info@getchairisma.com with your order number and we will cancel it and refund you in full. Once a parcel has been handed to the carrier it has to be handled as a return.

Statutory rights

Nothing in this policy limits any right you have under the consumer law of your own country, including rights relating to goods that are faulty or not as described. Where local law gives you a longer cancellation or return period than the 30 days above, that longer period applies.

Contact

Returns and refunds are handled by email at info@getchairisma.com. We reply within one business day, Monday to Friday.