Within one to two business days of the order being placed. You'll get a tracking number by email as soon as the parcel is handed over to the carrier.

Orders are dispatched from our fulfilment partner in Asia. Everything is sent tracked.

Orders to the United States are shipped on a delivered-duty-paid basis — the price you see is the price you pay. For other countries, any import duty or tax charged by your customs authority is your responsibility, and is not something we can quote in advance.

If it hasn't shipped, yes. Email info@getchairisma.com with your order number as soon as you can and we'll catch it if we can.

That is normal in the middle of a long international leg — scans can go quiet for up to a week. If it has been longer than ten days with no movement, write to us and we'll open a trace with the carrier.

30 days from delivery. Covers need to come back unused and unwashed, with their packaging. Once we've received and checked them, the refund goes back to the original payment method within 5–10 business days.

You do, unless the item arrived faulty, damaged or not as described — in which case we cover it and you don't need to send anything back before we act.

Send a photo to info@getchairisma.com within 14 days of delivery. We'll replace it or refund it — your choice — and we won't ask you to post the damaged set back.

Return the original for a refund and place a new order. It is faster than an exchange and you don't lose your place if the pattern you want is moving quickly.

Most standard straight-backed dining and parsons chairs, with backs roughly 14 to 22 inches wide. Covers are sold as a set of four. Deep armchairs and unusually wide or low backs are where they struggle.

Measure the widest point of your chair back and its height from the seat. If you're between sizes, or your chairs have arms or an unusual shape, write to us before ordering and we'll tell you straight.

Close, but screens vary. Our patterns are woven, not printed, and metallic threads — gold, copper, silver — can read brighter or deeper depending on your display and the light in your room. If an exact match matters to you, write to us first.

Very little. Wash cold and they hold their size and shape. Hot water and high-heat drying are what distort stretch fabrics over time, so skip both.

Machine wash cold on a gentle cycle with like colours, mild detergent, no bleach. Air dry or tumble dry low. Don't iron directly on the pattern.

Get to it while it is wet. Cold water and a little mild detergent, worked from the back of the fabric. Don't put a stained cover through a hot cycle or a hot dryer — heat sets it.